FAQ'S

What is the minimum amount to spend when I want to use Sezzle? $20! Once you have reached $20 in your cart you are now eligible to use sezzle ! 

Do You Ship Internationally?

Yes! We ship nearly everywhere! We offer real time shipping charge for each country. International delivery is between 1-6 weeks. Please note: customer is responsible for any and all customs/duty and all other related charges.

How Long After I Place An Order Will It Be Shipped?

All orders placed Monday through Friday will be packaged and shipped within 3-5 business days after the order has been placed. Our warehouse is closed on Saturday and Sunday, so all orders placed on these days or after 4 PM EST on Friday will be shipped between 3-5 business days. It typically takes 2-5 business days to receive your order once it has shipped. Orders shipped to Canada can take between 2-4 weeks for delivery and we are neither aware nor responsible for any customs/duty charges. Once an order leaves our warehouse, it is completely in the hands of the shipping carrier. We are not liable for lost or stolen packages. 

How Do I Make Changes To My Order?

Please email us at info@shopmadisonjules.com. We will do our best to modify your order, but once it has been marked as shipped we are unable to cancel or make any changes to the order. We apologize for any inconvenience and will do our best to assist you.

What Can Cause My Order To Be Delayed?

1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

2. If your “ship to” address is different than your billing address, we will call and verify to make sure you (the card holder) is/are the person placing the order. This process may delay your order.

3. All orders placed with a value of $100+ MUST be verified by the customer for fraud purposes. This is company policy and is done for our protection as well as the customer's. If you place an order that needs to be verified, customer service will contact you via the phone number listed on file. 
4. During large sales and promotional events, shipping time can be delayed up to 5-7 business days. Please note that orders are only shipped on business days (Monday-Friday).

How Do I Use A Promotional Code?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order and we DO NOT price match any past promotions.

• Discount codes must be applied at the point of purchase and can only be used while valid. They cannot be added/applied after the order is placed.

Do I Get Any Confirmation My Order Went Through?

Anytime you place an order you will receive 2 emails. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been marked as shipped! Please note that it can take up to 24-48 hours for your tracking number to be activated!

How Do I Make A Return?

In order to return properly, please refer to our Return Policy online to make sure your return meets the criteria.

Can I Exchange My Item?

If you would like to exchange your item for a different size, please indicate that on your return form.

• Please Note that exchanges are subject to availability. If the item/size you are interested in is not in stock when we receive your return, we will process your return and issue you a store credit.

How Will I Know When An Item Is Restocked?

Our Facebook and Instagram friends are the first to be updated about restocks, pre-orders, sales, and contests! Liking Madison Jules page is the best way to stay up-to-date on what's going on at Madison Jules! 

I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?

You can email us at info@shopmadisonjules.com. We respond to all emails Monday-Friday from 9AM-5PM EST. Any emails sent Friday after 5PM EST- Sunday will be answered first thing Monday morning.